Support & Maintenance
We keep your WordPress and Shopify websites secure, updated and running smoothly—so you can focus on your business instead of technical issues.
Your website is not a one‑time project. It needs regular updates, security checks and performance tuning to stay safe, fast and reliable.
We provide ongoing support and maintenance plans for WordPress and Shopify websites, handling the technical work in the background while you focus on running and growing your business.
From backups and security monitoring to plugin updates, performance improvements and minor content changes, we make sure your website continues to work the way it should.
Features & Capabilities
Regular Updates
Core, theme and plugin updates for WordPress, plus Shopify app and theme maintenance where applicable.
Security Monitoring & Protection
Monitoring for suspicious activity, applying security best practices and helping protect your site from common threats.
Backups & Restore
Scheduled backups of your website so it can be restored quickly in case of issues or accidental changes.
Performance Optimization
Ongoing improvements to loading speed, caching and image optimization to keep your site running efficiently.
Content & Minor Design Updates
Small content edits, image changes and minor layout tweaks handled for you, based on your selected plan.
Uptime Monitoring & Technical Support
Monitoring to make sure your site stays online, and a support channel for reporting and resolving technical issues.
Our Process
Initial Assessment
We review your existing website, hosting and current setup to understand its condition and identify any urgent issues.
1
Plan & Onboarding
Based on your needs, we recommend a suitable maintenance plan and set up backups, monitoring and access to your site.
2
Ongoing Care
We handle regular updates, security checks, performance tweaks and agreed content changes according to your plan.
3
Reporting & Review
You receive periodic summaries of what’s been done, along with any recommendations to improve your website further.
4
Key Benefits
Peace of Mind
Know that professionals are looking after your website, reducing the risk of downtime and security issues.
Better Performance & User Experience
Regular optimization keeps your site fast and reliable, which helps with both visitors and search engines.
Save Time for Your Team
Your team doesn’t have to spend hours dealing with technical tasks—they can focus on core business activities instead.
Quick Issue Resolution
When something goes wrong, you have a dedicated partner who can investigate and fix problems quickly.
Long‑Term Website Health
Consistent maintenance extends the life of your website and reduces the need for emergency fixes.
Common Questions
Do you only maintain websites you have built?
We can maintain most WordPress and Shopify websites, even if we didn’t originally build them. We’ll first review your site to confirm what’s needed.
What platforms do you support?
We primarily support WordPress and Shopify websites. If you’re using another platform, we can review it and let you know if we can help.
What kind of changes are included?
Our maintenance plans typically include technical updates, security, backups and a set number of small content or layout changes per month. Larger redesigns or new features are treated as separate projects.
How quickly do you respond to issues?
Response times depend on your plan, but we always aim to acknowledge and begin investigating issues as quickly as possible during business hours.
How is pricing structured?
Pricing is usually monthly, based on the level of support you need (update frequency, size of site, included changes, etc.). After reviewing your site, we’ll recommend a suitable plan and quote.
Can I cancel or change my maintenance plan?
Yes. Plans can usually be adjusted or cancelled with notice, depending on the agreement terms. We’ll keep everything clear and transparent from the start.
Want Your Website Taken Care Of—Without the Headache?
If you’re tired of worrying about updates, errors and security, we can help. Book a quick call and we’ll recommend a maintenance plan that fits your website and budget.